Forms

The form builder lets you create customer-facing forms for collecting enquiry information, trip preferences, passenger details, feedback, and more. Forms can be embedded on your website, shared as a direct link, or sent in email.

The forms list

Columns:

• Name: The form's title.
• Status: Draft or Published.
• Submission action: Create Enquiry or Capture only.
• Submissions: Total count, with a quick link to view them.
• Created date.

Filter by status (all / draft / published).

Building a form

The form builder is a drag-and-drop editor. You add fields by type:

• Short text / long text.
• Email / phone / number / date.
• Single choice / multi-choice / dropdown.
• File upload.
• Section heading / descriptive text.
• Hidden / source tracking fields.

Each field has options for label, help text, placeholder, validation rules, required flag, and conditional visibility (show this field only if another field has a particular value).

Form settings

Each form has settings for:

• Title and description shown to the respondent.
• Submission action:
  • Create Enquiry: Submissions are turned into enquiries sourced as Form, with the form's responses attached.
  • Capture only: Submissions are stored against the form for later review (e.g. surveys, feedback).
• Success message shown after submission.
• Redirect URL (optional).
• Notification emails: Who should be emailed when a submission arrives.

Publishing and embedding

A published form can be:

• Embedded on your website via an embed snippet (iframe or script).
• Linked directly: Each form has a public URL you can share.
• Pre-filled via URL parameters for known marketing campaigns (e.g. ?marketing_source=facebook_spring).

Submissions

The Submissions view shows every response to the form with:

• The respondent's answers field by field.
• Submitted-at timestamp.
• The resulting enquiry (if applicable).
• Export to CSV.

Tips

• Keep enquiry forms short; fewer fields means higher submission rates.
• Use conditional logic to show fields only when relevant (e.g. "How many children?" only if "Travelling with children" is Yes).
• Add hidden fields to capture marketing source from URL parameters so the resulting enquiry inherits the source.